Cost-Cutting Insurance for Customer Service These top five cost-cutting methods for the call center have the potential to drive customers to the competition if done incorrectly and without the right safeguards. This guide will outline simple methods to provide that "insurance" for such methods as work at home agents and reducing headcount.

SIP Trunking has drawn a lot of attention as an exciting new service offering that can reduce operating expenses for telephone services across a wide range of businesses. SIP Trunking promises to eliminate the cost of the expensive dedicated TDM trunking circuits that connect businesses to the public telephone network and dramatically reduce the cost of local and long distance charges. For a business to leverage SIP Trunking and the associated cost savings, the business must be able to terminate a SIP trunk into their existing telecommunications infrastructure. This paper discusses 10 important issues that any business should know before making a decision about bringing SIP Trunking into their current infrastructure.

Are you still making backups the old-fashioned way? Whether you back up Windows, Exchange Server, SharePoint, SQL Server, or virtualization servers, the old-school backup mentality may not be serving your actual needs. IT author and Microsoft MVP Don Jones explores the “Backup 1.0? mentality and its shortcomings, and proposes a new “Backup 2.0? way of thinking. He examines the true business needs behind backup (namely, quick recovery and as little lost work as possible), and proposes new techniques – using leading-edge technologies that are available today – that do a better job of meeting today’s business and technology needs. With special chapters devoted to Exchange Server, SQL Server, virtualization, and SharePoint, you’ll learn about new techniques and technologies designed to take backups out of the 1960’s and into the 21st century.

Whether a business is small, medium or large business, it must have a well-written plan for backing up the servers. Planning a backup strategy up-front and documenting not only the backup process but also the restore process, will save you a ton of time in the end. Because of its value to the company and the sensitive nature of it, the classification of data must be carefully considered in the planning stage.

Reducing the cost of backup and storage starts with reducing the amount of data that is backed up and stored. Data deduplication ensures that the same, unchanged files are not repeatedly backed up during nightly processes. Reducing storage capacity alone is a strong argument for implementing data deduplication, but when integrated with server-based backup processes that also include data compression, the combined backup and storage savings are compelling.

Windows Server applications are often mission critical. The impact of natural, random and man-made disasters on these applications, especially email, and their subsequent disruption can cripple an organization. This white paper from AppAssure Software offers advice for protecting your existing Windows Server infrastructure from disruptive application outages.

Business continuity. Application assurance. Virtualization. The applications that are most central to the productivity of every staff person in your organization are e-mail and SQL databases. They need reliable and consistent access to those applications in order to communicate with work peers, customers, and partners.

With the large variety of products available for all types of businesses, it is no surprise that there are several misconceptions about backup and recovery software. Learn how to improve your backup process, reducing outage windows.

This comprehensive buyer’s guide analyzes what SFA (Sales Force Automation) can do for your company. You'll get an in-depth understanding of what factors you need to consider when purchasing an SFA. Find out what solution is best for your sales, marketing and call center teams.

Accurate sales forecasting and CRM can make or break a business, yet many sales and marketing managers struggle to find an SFA solution that gets their team excited. This FREE information-packed guide will help you find the right solution for your sales and marketing teams. You'll get everything you need to consider when purchasing SFA for your company, including:

SFA Essentials — top product, vendor and cost considerations
Top advice from SFA buyers
Sales features
Customer service features
Marketing and campaign features
Mobile SFA integration

CRM reaches into every corner of your business, so it’s no surprise that shopping for CRM SFA (Sales Force Automation) software is a complex matter.

This concise Comparison Guide reduces the clutter and focuses on the top 5 CRM SFA packages; saving you time and showing you:

Comparison of 46 cross-platform features side-by-side
How to organize your acquisition plan
Answer questions about products before you ask them
Steer you to the perfect CRM SFA package for your business!