| Date |
Description |
Presenters |
Sponsor |
Tuesday,
March 9, 2010
2:00pm ET
11:00am PT
|
Dialogic - 2 Part Series:
Part 1: The Year of HD |
Rich Poole
Business Development Director
Dialogic
Doug Mohney
Editor-in-Chief, HD Voice News
DougonIPComm
|
|
Wednesday,
March 10, 2010
2:00pm ET
11:00am PT
|
Protus:
Q & A with the Expert:
Faxing in a VoIP Environment. |
Mark Cerullo
Head, Professional Services
Protus
Patrick Barnard
Senior Web Editor
TMC
|
|
Thursday,
March 11, 2010
2:00pm ET
11:00am PT
|
Tone Software:
Managing Convergence:
Five Keys to Bullet-Proofing Your Converging Voice
and Data Network |
Amit Kapoor
Director of Strategic Technology Advancement
Tone Software Corporation
Paul Wiggins
Convergence Technology Manager
Tone Software Corporation
Stefania Viscusi (Moderator)
Assignment Desk Editor
TMCnet
|
|
Tuesday,
March 16, 2010
2:00pm ET
11:00am PT
|
IQ Services:
Internal Monitoring Isn’t Enough… Treat Yourself Like a Customer – Remote Availability & Performance Monitoring from IQ Services
|
Mike Burke
VP of Business Development, CTO, IPP Practice Manager
IQ Services
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Tuesday,
March 30, 2010
2:00pm EDT
11:00am PDT
|
Parature:
Metrics that Wow! How Coremetrics Became the
Customer Service Model of Success
|
John Ragsdale
Vice President of
Technology Research
Technology Services Industry Association (TSIA)
Paige Newcombe
Senior Director,
Global Client Services
Coremetrics
Erik K. Linask
Group Editorial Director
Technology Marketing Corporation
|
|
Wednesday,
March 31, 2010
2:00pm ET
11:00am PT
|
Coverity:
Effective Software Analysis for Telecommunications Systems |
Chris Rommel
Analyst
VDC Research
Rutul Dave
Senior Development Manager
Coverity, Inc.
Marisa Torrieri
Editor
TMCnet
|
|
Tuesday,
April 13, 2010
2:00pm EDT
11:00am PDT
|
IVR Technologies, Inc.:
Learn how to Drive Revenue, Increase Profit Margins, Reduce Costs, and Build Your Subscriber Base |
Mr. Barry Sher
VP Business Development
IVR Technologies, Inc.
Mr. Randall Walrond
VP Product Management
IVR Technologies, Inc.
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Wednesday,
April 14, 2010
2:00pm ET
11:00am PT
|
Dialogic - 2 Part Series:
Part 2: Interconnecting HD voice
and Video: Options galore
|
Martyn Davies
Director of Technology
Dialogic
Doug Mohney
Editor-in-Chief, HD Voice News
DougonIPComm
|
|
Wednesday,
April 14, 2010
2:00pm ET
11:00am PT
|
Cicero
The Interaction is the Experience:
Practical Ways to Improve Efficiency,
Effectiveness, and Operational Insight |
Mike Garner
Chief Customer Officer
Cicero Inc.
Neil Crane
Director of Product Strategy
Cicero Inc.
Patrick Barnard
Senior Web Editor
TMC
|
|
Wednesday,
April 28, 2010
2:00pm GMT
|
Parature:
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences |
Sahar Hashemi
Co-founder
Coffee Republic
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Wednesday,
June 22, 2010
2:00pm EDT
11:00am PDT
|
Parature:
Why Customer Service is
NOT Enough |
Lisa Ford
CSP
CPAE
Erik K. Linask
Group Editorial Director
TMCnet
|
|