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October 25, 2012

2e Systems Unveils eeCrewConnect platform for JetBlue Airways

By Rajani Baburajan, TMCnet Contributor

2e Systems, a provider of airline online and mobile solutions, has launched a second-generation crew notifications platform for JetBlue Airways.

The crew connect mobile platform was originally designed and implemented by 2e Systems for JetBlue Airways over two years ago.

The new platform – eeCrewConnect – offers a range of features designed to improve communication to pilots and cabin crew in the event of operational disruptions. The features are also designed to improve its overall day-to-day efficiency.

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“Keeping our crew members up to date on their assignments, as well as changes to their schedules remains a priority for us," said David Fuller, director SOC transformation management at JetBlue Airways.

"The platform provided by 2e Systems continues to afford us the capability to manage one-to-one communication with each crew member, even during high load periods caused by inclement weather and airport closures," Fuller added.

eeCrewConnect uses SMS and e-mail to communicate with crews in real time. They are informed about the changes that affect them. eeCrewConnect contacts crew members automatically after rescheduling has taken place.

Further, the solution also tracks acknowledgements, resends information and/or escalates in case the crew member cannot be reached within a predefined timeframe. Incoming acknowledgements via SMS and e-mail are fed directly back into JetBlue's Crew Roster system.

The second-generation platform is enhanced with check-in reminders for crew members that allow them to check-in while on-the-go via SMS or other channels. The Commuter Status module allows Crew Control to manage crew members on active and commuter availability for re-planning and positioning.

The mobile platform also includes notifications for hotel ground transportation and day-rooms.

Other enhancements include ad-hoc SMS and e-mail notifications to crew members and flight cancellation messaging, which informs crew members about estimated re-scheduling deadlines.

The eeManager Administration portal has been enhanced to allow Crew Control to manage and keep an overview of all operations. It shows where action is required and helps tracking incoming acknowledgments from crew members.

Earlier this year, 2e Systems announced partnership with ITB Berlin - Vayant Travel Technologies to launch its integrated solution for Austrian Airlines, a member of the Star Alliance. 




Edited by Braden Becker