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Senior Web Editor, TMCnet
By Patrick Barnard

Patrick Barnard is Senior Web Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.
 

Latest Articles
11/23/2009 White Paper Details the Advantages of VoltDelta's CrystalWAVE Speech Recognition Technology
11/23/2009 NetSuite CEO Zach Nelson, CFO Jim McGeever to Discuss Benefits of Cloud Computing
11/23/2009 Is Your Business Ready for IPv6? (Part 1 of 3)
11/20/2009 White Paper from Call Center Hiring Solutions Provider FurstPerson Discusses 'The Role of the Interview'
11/20/2009 Monet Software Offering Free White Paper, '7 Tips for More Effective Call Center Scheduling'
11/20/2009 White Paper Compares Positron Telecom's PBX PCI Adapters to Other Leading Asterisk-based VoIP Solutions
11/20/2009 The M2M Week in Review
11/20/2009 Today's Call Center Scheduling Solutions Allow for Smarter Scheduling of Agents
11/19/2009 CosmoCall Universe Now Certified Interoperable with AT&T, Global Crossing and XO Communications SIP Trunking
11/19/2009 Four of Sennheiser's Newest Headphones Win CES Innovation Awards
11/19/2009 Sennheiser Introduces the PX 100 and PX 200 Foldable Headphones
11/19/2009 DMG Report: Speech Analytics Software Market Seeing Rapid Growth
11/18/2009 AT&T, KORE Telematics Streamline M2M Device Network Certification Process
11/18/2009 askAFS Leverages Home Based Agent Model Using Contactual's Virtual Call Center Solution
11/18/2009 Contactual's Contact Center Software Now Available on the AppExchange
11/18/2009 Quality vs. Quantity: What's the Way to Go When Buying Contact Center Headsets?
11/17/2009 Toshiba Intros Unified Messaging Solution for SMBs
11/17/2009 Aria Systems Integrates with NetSuite
11/17/2009 SmartTurn Integrated with NetSuite
11/17/2009 United Regional Health Care System of North Texas Deploys Cisco Unified Communications
11/16/2009 Call Center Software Provider Zeacom Launches US Associate Channel Manager Program
11/16/2009 Hornsby Shire Council Deploys IP Phone System from Interactive Intelligence
11/16/2009 National Bank of Kuwait Deploys GMT Corp.'s Workforce Management Solution
11/16/2009 Interactive Intelligence Intros Interaction SIP Station, a Simplified End Device for the VoIP Contact Center
11/13/2009 Improving Efficiencies with Virtual Fax over IP
11/13/2009 Aspect Adds New Features, Capabilities, to its Productive Workforce Offering
11/13/2009 Gartner: Global SaaS Revenue to Reach $14 Billion by 2013
11/13/2009 NAVTEQ Doubles the Coverage of NAVTEQ Traffic in Canada
11/13/2009 The Advantages of Cluster Workstations in the Call Center
11/12/2009 Unified Messaging Rapidly Replacing Traditional Voicemail
11/11/2009 Agent-Supervisor Portals Key to Improving Call Center Management
11/11/2009 Positron's PBX PCI Adapters Enable Fast and Easy Migration Path to Microsoft OCS
11/11/2009 Free Webinar to Offer Seven Tips for Improving Call Center Scheduling
11/11/2009 New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS
11/11/2009 Golfsmith Hits Hole-in-One with GMT's Call Center Workforce Management Software
11/11/2009 MCM Services Group Improves Operations with Contactual's SaaS-based Contact Center Software
11/10/2009 NetSuite OneWorld Wins 'Enterprise Accounting Software of the Year' in Sift Media's Software Satisfaction Awards
11/10/2009 InsideView, NetSuite, Partner to Deliver 'InsideView for NetSuite'
11/09/2009 Outsourcing Firm Improves Agent Retention with FurstPerson's Call Center Hiring Solutions
11/09/2009 Thorough Network Readiness Testing Essential for Ensuring Smooth VoIP Rollout
11/09/2009 Call Center Staffing Provider Volt Workforce Solutions Wins Global Six Sigma Award
11/09/2009 Smoothstone SIP Trunking Now Certified Interoperable with Avaya Aura
11/06/2009 SuperNet of Ohio Launches New Hosted VoIP Service for SMBs
11/06/2009 Verizon Wireless Raises Early Termination Fee from $175 to $350
11/06/2009 IPA: A Different Breed of Business Process Automation
11/06/2009 Durability Important Consideration When Selecting Ergonomic Call Center Furniture
11/06/2009 Purchasing Cheap Contact Center Headsets like Playing 'Russian Roulette' with Agents' Hearing
11/06/2009 Contactual's Virtual Call Center Software Supports Spirit Incentives' Business Continuity Plan
11/05/2009 COMMCO Switches from SAP to NetSuite OneWorld
11/05/2009 Aberdeen Report Confirms the ROI on Unified Communications
11/05/2009 Switch and Data Expands Data Center Capacity in Atlanta
11/05/2009 Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE
11/04/2009 Free White Paper Offers '10 Tips to Weather the Challenging Economy in Your Call Center'
11/04/2009 Call Center Scheduling Solutions Allow for Quick Comparison of ACD Logon, Time Clock Entries
11/04/2009 Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service
11/03/2009 RedPrairie to Offer Pre-integrated Application Modules on NetSuite's SuiteCloud Platform
11/03/2009 GMT and Talaris Form 'First-of-its-Kind' Partnership
11/02/2009 Webinar Covers the Benefits of MPLS Technology
11/02/2009 Polycom Intros VVX 1500 D Business Media Phone
11/02/2009 eOn Communications Intros New IP-PBX Built on Linux
11/02/2009 Call Center Hiring: Screening Applicants for Web Chat Skills
11/02/2009 Smoothstone SIP Trunking Now Certified Interoperable with Avaya Aura
10/30/2009 NetSuite Releases OneWorld SRP to Help Global Services Companies Improve Their Operations
10/30/2009 Positron Telecom's VoIP Solutions Well-Suited to Retail Distribution Model
10/30/2009 ASKO Improves Operations Using Zeacom's Call Center Software
10/30/2009 LSSiDATA Launches New Website
10/30/2009 Comfort, Performance, Main Factors to Consider When Selecting Contact Center Headsets
10/29/2009 The Advantages of SaaS-based Call Center Solutions, Part 3
10/29/2009 Telvent Tracking Progress and Impact of Broadband Stimulus Awards for Smart Grid Projects
10/28/2009 Virtual Call Center Solutions Improve Business Continuity, Customer Service Resiliency
10/28/2009 White Paper Outlines Best Practices for Driving Employee Adoption of Workforce Management in Bank Branches
10/28/2009 Aspect Makes InformationWeek 500 List for its Global Unified Communications Rollout
10/28/2009 Fortune Top 10 Telecommunications Company Renews Contract with Convergys
10/28/2009 Interactive Intelligence and RightNow Technologies to Offer Integrated Contact Center Solution
10/27/2009 Gartner Positions Interactive Intelligence in 'Visionaries' Quadrant in its '2009 Magic Quadrant for Unified Communications' Report
10/26/2009 Interactive Intelligence Reports 'Record Revenues' of $33.2 Million for 3Q09
10/26/2009 Tips for Selecting Call Center Scheduling Software, Part 3
10/26/2009 Free Webinar to Explain the Advantages of Call Center Workforce Management Software over Spreadsheets
10/26/2009 Workforce Management Solutions Playing Increasingly Important Role in the Budgeting and Planning Process
10/26/2009 Free Webinar Explains How Convergence Management Services Can be a Game Changer for MSPs
10/26/2009 Avaya, AT&T Strengthen Partnership with Opening of New Sales Center for SMEs
10/26/2009 Ovum Names Voxify a 'Top Speech Application Vendor'
10/23/2009 Interactive Intelligence's IPA: 'A New Approach to Business Process Automation'
10/23/2009 Today's Web-based Workforce Management Solutions Ideal for Managing Distributed Call Centers
10/23/2009 Virtual Call Center Solutions Ideal for Facilitating the 'Informal' Call Center
10/23/2009 Tips for Selecting Call Center Scheduling Software, Part 2
10/23/2009 Free White Paper: Eight Steps to Great Contact Center Hiring
10/22/2009 NetSuite to Double the Size of its Operations in the Philippines
10/22/2009 Positron Telecom's PBX PCI Adapter: A Unique Solution for Virtualized Computing Environments
10/22/2009 Cycle Gear Improves Customer Service Using Contactual's On-Demand Contact Center Software
10/22/2009 The Advantages of SaaS-based Call Center Solutions, Part 2
10/22/2009 Thinking About Replacing Your Voicemail System?
10/21/2009 Durability a Key Consideration when Selecting Contact Center Headsets
10/21/2009 Interior Concepts Implements New Design Software Enabling 'Virtual Tours'
10/21/2009 The Secret Weapon of SEO
10/20/2009 Fresh Produce Group Saving About $1 Million a Year After Migrating to NetSuite
10/20/2009 Altivon Employee Wins 'Rocker' Trophy During Interactive Intelligence's First Annual 'Battle of the Bands' Contest
10/19/2009 How to Achieve Effective Search Engine Marketing Without the High Cost, Waste of Paid Click Advertising
10/19/2009 Migrating to Multichannel Contact Center Key to Customer Retention, Loyalty
10/19/2009 Strategic Planning for the Call Center Involves Much More than Analyzing Call Volume