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PODCASTS

Podcast Title:

Talking Service Delivery Optimization with Genesys


Company Name: Genesys


Abstract:

It's a little-known fact that in a number of industries, many – even most – of the workers who manage and affect customer-related activities work outside the contact center. In this podcast, Karen Hardy, a senior product marketing manager at Genesys, discusses how "service delivery optimization" takes an integrated approach to boost employee performance, ensure that service level objectives are aligned and make operational performance more visible.

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