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| [January 17, 2013] |
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CSG International Wins Internet Telephony's 2012 BSS/OSS Excellence Award
ENGLEWOOD, Colo. --(Business Wire)--
CSG
Systems International, Inc. (NASDAQ:
CSGS), a global provider of software and services-based business
support solutions that help clients generate revenue and maximize
customer relationships, has won a 2012
INTERNET TELEPHONY BSS/OSS Excellence Award for the
company's Enhanced
Sales Edition solution. The editors of INTERNET TELEPHONY
selected the winning organizations based on how the business support
systems and operations support systems contributed to the success of
their clients' businesses or created exceptional systems for supporting
internal network operations or customer support solutions.
Designed to provide clients with a more unified and cohesive way of
managing and defining complex service packages across departments, CSG's
Enhanced Sales Edition and Product Catalog solution creates a more
effective, customer friendly order and offer management process. As a
result, Communication Service Providers (CSPs) have the agility to
launch nw services while driving an increase in overall customer
satisfaction.
For one client, CSG's ESE solution has reduced average call handle times
by 29 seconds and increased triple play orders by 27 percent, all with
the full solution deployed in just 60 days.
"In today's dynamic marketplace, offering the right package to the right
customer can dramatically influence a CSP's (News - Alert) bottom line and make a
significant impact on the quality of the customer experience," said Sean
Brown, Senior Vice President of Product Management at CSG International.
"Our clients have found that by leveraging CSG's flexible solutions,
they can automate and streamline offer and order management to not only
improve the overall process, but boost customer satisfaction. We are
pleased to be recognized by INTERNET TELEPHONY for our commitment to
driving BSS and OSS innovation for our customers."
"The BSS/OSS Excellence Awards provide recognition for contribution to
the growth of and innovation displayed in an increasingly complex and
vital market," said�Erik
Linask, Editorial Director�of INTERNET TELEPHONY. "Only
the companies who presented the best and most compelling solutions were
granted a 2012 BSS/OSS Excellence Awards."
The complete list of winners of the Fourth Annual BSS/OSS Excellence
Awards are featured in the�December 2012 issue of�INTERNET
TELEPHONY�magazine and available online. For more information
about CSG's Enhanced Sales Edition solution, visit: http://www.csgi.com/products/revenue_management/cable_and_satellite.
About CSG International
CSG
Systems International, Inc. (NASDAQ:
CSGS) is a market-leading business support solutions and services
company serving the majority of the top 100 global communications
service providers, including leaders in fixed, mobile and
next-generation networks such as AT&T, Comcast, DISH Network, France
Telecom, Orange, T-Mobile, Telefonica, Time Warner (News - Alert) Cable, Vodafone, Vivo
and Verizon. With over 25 years of experience and expertise in voice,
video, data and content services, CSG International offers a broad
portfolio of licensed and Software-as-a-Service (SaaS (News - Alert))-based products
and solutions that help clients compete more effectively, improve
business operations and deliver a more impactful customer experience
across a variety of touch points. For more information, visit our
website at www.csgi.com.
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