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| [February 26, 2013] |
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CSG International Expands Managed Services Offering to Communications Service Providers Worldwide
ENGLEWOOD, Colo. & BARCELONA, Spain --(Business Wire)--
CSG
Systems International, Inc. (NASDAQ:
CSGS), a global provider of software and services-based business
support solutions that help clients generate revenue and maximize
customer relationships, introduces the global expansion of its managed
services program.
With this global offering, CSG brings together its world-class portfolio
of solutions-including its award-winning CSG Singleview convergent
charging and billing platform; the world's leading wholesale billing
platform, CSG Wholesale Business Management Solution (WBMS), and its
direct to consumer content monetization platform, CSG Content Direct-to
address the need for CSPs to lower costs, transform their operations and
create agile ways to support their customers.
With this flexible delivery model, CSPs can rely on CSG to easily manage
complex customer and revenue management processes including on-premise,
off-site at CSG's facilities, offshore, and cloud-based options. CSG has
established managed services Centers of Excellence in Asia Pacific,
Europe, Middle East, and Africa as well as Central and Latin America
regions and has deployed in-region expertise to support the unique needs
of its global clients.
The expansion of CSG's managed services offering to a global market is a
natural step for the company which has a 30-year heritage as a trusted
partner developing, managing and evolving its comprehensive portfolio of
solutions for Tier 1 CSPs in North America.
"It is in CSG's DNA to apply its heritage of cloud-based convergent
charging and billing in new ways that empower our clients to evolve
their business models," said Alam Gill, Senior Vice President, Managed
Services at CSG International. "With CSG's managed services, we apply
our expertise to remove the technical complexity of delivering business
improvement for our clients, using award-winning solutions that support
the operations of the majority of today's top CSPs worldwide."
According to research conducted by Informa Telecoms & Media (News - Alert) and
published in January 2013, 87% of CSPs indicated that they already work
with, or intend to work with, a BSS managed services provider in the
nxt three years. In addition, a key theme emerged from their research
that CSPs' expectations for the value that managed services will provide
has increased over previous years.
"The model of 'we manage your mess for less' is a thing of the past.
Domain expertise and an understanding of the CSP (News - Alert) business are now as
important to CSPs as cost," said Kris Szaniawski, Principal Analyst,
Informa Telecoms & Media. "CSPs are faced with managing increasingly
complicated infrastructure to support new devices and services. As a
consequence, CSPs are increasingly prepared to work closely with trusted
partners - with managed services providers who have resources and
expertise to manage complex BSS structures in a way that brings products
and services to market faster and rationalizes legacy networks more
effectively."
CSG's proven history of supporting complex technical and business
requirements through a managed services model is illustrated with
numerous recent successes, including:
-
CSG recently transitioned an existing interconnect environment and
operations from a client's European premises into CSG's managed
services environment in just four months. This complex migration
included moving active data, history and revenue management processes
to the new environment for 1.6 million subscribers and 570
international roaming partners.
-
In 2012, CSG successfully executed the largest and most complex
billing system conversion in history, migrating more than 30 million
active and inactive subscriber accounts without a disruption to the
client's business. This complex conversion was two years in the
making, and included a system migration of 28 CSG applications and 43
client applications.
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In just over 5 years, CSG's managed services environment in North
America has seen transaction volumes grow from 3 million transactions
processed per day to 51 million transactions. This exponential growth
illustrates CSG's ability to scale its managed services solution as
clients are rapidly evolving to offer new and innovative services.
Every month, CSG processes $8 Billion in revenue in this growing
environment.
CSG managed services offering enables a CSP to rapidly evolve its
business model and/or transform its existing operations, in any
combination or all of the following IT areas:
-
Infrastructure management: including hardware, application and
environment management; capacity and availability management; disaster
recovery; and IT/network operations, backup and security;
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Application configuration management: including configuration
development, release and deployment; configuration support; data
management; knowledge management; user training; and project and
service management;
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Business operations: including event collection, correlation
and processing for next-generation IP network services, voice and data
network services, and content delivery networks; transaction and
service-level rating; revenue management; third party settlement;
enterprise contract management; and partner contract and dispute
management.
CSG's products and services delivered in a managed service environment
are available today. For more information, please visit http://www.csgi.com/services/managed_services.
About CSG International
CSG
Systems International, Inc. (NASDAQ:
CSGS) is a market-leading business support solutions and services
company serving the majority of the top 100 global communications
service providers, including leaders in fixed, mobile and
next-generation networks such as AT&T (News - Alert), Comcast, DISH Network, France
Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo
and Verizon. With over 25 years of experience and expertise in voice,
video, data and content services, CSG International offers a broad
portfolio of licensed and Software-as-a-Service (SaaS (News - Alert))-based products
and solutions that help clients compete more effectively, improve
business operations and deliver a more impactful customer experience
across a variety of touch points. For more information, visit our
website at www.csgi.com.
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