Satellites Unlimited has deployed TeleNav Track from AT&T, a mobile phone-based GPS navigation and tracking service.

 

The deployment has helped the third largest DISH Network service provider in the U.S. to improve customer service through more efficient installation, decreased fuel consumption and enhanced employee safety measures.

 

Providing professional installation services for DISH Network customers in the states of Alabama, Florida and Mississippi, Satellites Unlimited handles more than 365,000 appointments each year.

 

A significant growth in the satellite television market and an overall expansion in dish customers over the past five years drove the company to re-evaluate its dispatching methods for satisfying customers through high service levels.

 

The company also recognized the cost savings they could make if they could find some way to stop their field workers from getting lost and wasting fuel while searching for addresses. Deployed on 240 AT&T (News - Alert)-powered mobile phones, TeleNav Track has helped Satellites Unlimited to eliminate its employees’ dependence on paper maps and cut down calls to customers for verbal directions.

 

The solution is especially beneficial for employees who can leverage TeleNav (News - Alert) Track's turn-by-turn directions to easily reach their destinations and thus save the company time and fuel. The company notes that thanks to the deployment, it has experienced an estimated decrease of 43,000 to 87,000 hours of company driving time a year.

 

A recent Aberdeen Group report notes that one-third of service companies use GPS-based location data to improve service response times, workforce utilization and service profitability.

 

Tong Huang, IT manager of Satellites Unlimited notes that the company got more from the deal in the shape of improved employee safety since TeleNav Track's voice directions allows their technicians to keep their eyes on the road. Encouraged by the results, the company also said it has decided to implement navigation services for their remaining 240 field workers in the coming months.

 

“For industries reliant on a mobile workforce, TeleNav Track offers an effective solution to help companies increase overall productivity and eliminate unnecessary operating costs,” said Sal Dhanani, co-founder and senior director of marketing at TeleNav.

 

TeleNav was recently ranked at the top of the latest Vendor Matrix released by ABI Research. Research director Dominique Bonte finds Telenav to have an edge due to its speech technology, agreements with carriers across all regions and the successful combination of a branded and white label strategy.