Satellite Technology

WEBINARS

WEBINAR SCHEDULE

Date Description Presenters Sponsor
Tuesday,
March 9, 2010
2:00pm ET
11:00am PT

Dialogic - 2 Part Series:
Part 1: The Year of HD

Rich Poole
Business Development Director
Dialogic

Doug Mohney
Editor-in-Chief, HD Voice News
DougonIPComm

Wednesday,
March 10, 2010
2:00pm ET
11:00am PT

Protus:
Q & A with the Expert: Faxing in a VoIP Environment.

Mark Cerullo
Head, Professional Services
Protus

Patrick Barnard
Senior Web Editor
TMC

Thursday,
March 11, 2010
2:00pm ET
11:00am PT

Tone Software:
Managing Convergence: Five Keys to Bullet-Proofing Your Converging Voice and Data Network

Amit Kapoor
Director of Strategic Technology Advancement
Tone Software Corporation

Paul Wiggins
Convergence Technology Manager
Tone Software Corporation

Stefania Viscusi (Moderator)
Assignment Desk Editor
TMCnet

Tuesday,
March 16, 2010
2:00pm ET
11:00am PT

IQ Services:
Internal Monitoring Isn’t Enough… Treat Yourself Like a Customer – Remote Availability & Performance Monitoring from IQ Services

Mike Burke
VP of Business Development, CTO, IPP Practice Manager
IQ Services

Erik K. Linask
Group Editorial Director
TMCnet
Tuesday,
March 30, 2010
2:00pm EDT
11:00am PDT

Parature:
Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

John Ragsdale
Vice President of
Technology Research
Technology Services Industry Association (TSIA)

Paige Newcombe
Senior Director,
Global Client Services
Coremetrics

Erik K. Linask
Group Editorial Director
Technology Marketing Corporation

Wednesday,
March 31, 2010
2:00pm ET
11:00am PT

Coverity:
Effective Software Analysis for Telecommunications Systems

Chris Rommel
Analyst
VDC Research

Rutul Dave
Senior Development Manager
Coverity, Inc.

Marisa Torrieri
Editor
TMCnet

Tuesday,
April 13, 2010
2:00pm EDT
11:00am PDT

IVR Technologies, Inc.:
Learn how to Drive Revenue, Increase Profit Margins, Reduce Costs, and Build Your Subscriber Base

Mr. Barry Sher
VP Business Development
IVR Technologies, Inc.

Mr. Randall Walrond
VP Product Management
IVR Technologies, Inc.

Erik K. Linask
Group Editorial Director
TMCnet

Wednesday,
April 14, 2010
2:00pm ET
11:00am PT

Dialogic - 2 Part Series:
Part 2: Interconnecting HD voice and Video: Options galore

Martyn Davies
Director of Technology
Dialogic

Doug Mohney
Editor-in-Chief, HD Voice News
DougonIPComm

Wednesday,
April 14, 2010
2:00pm ET
11:00am PT

Cicero
The Interaction is the Experience: Practical Ways to Improve Efficiency, Effectiveness, and Operational Insight

Mike Garner
Chief Customer Officer
Cicero Inc.

Neil Crane
Director of Product Strategy
Cicero Inc.

Patrick Barnard
Senior Web Editor
TMC

Wednesday,
April 28, 2010
2:00pm GMT

Parature:
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences

Sahar Hashemi
Co-founder
Coffee Republic

Erik K. Linask
Group Editorial Director
TMCnet

Wednesday,
June 22, 2010
2:00pm EDT
11:00am PDT

Parature:
Why Customer Service is NOT Enough

Lisa Ford
CSP
CPAE

Erik K. Linask
Group Editorial Director
TMCnet